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The Advertising Research Consortium Ltd. (ARC) (“the Company”) sells reports to you subject to the conditions described below. Please read these conditions carefully before purchasing a report from us as your use of this website and all purchases from it are subject to these terms and conditions. By placing an order or using this website, you signify your agreement to be bound by these terms and conditions.
PAYMENT INFORMATION
Payment may be made in TWO ways:
CREDIT CARD
By credit card (VISA, MasterCard or JCB not Amex or Diners ) quoting the name on the card, card holders address, card number, security number and expiry date.
Credit card transactions are conducted on a secure server, part of the UPG network.
CHEQUE
You can also choose to purchase reports by cheque. In this case please tick this option on the payment screen (cheque/money order), print a copy of the pro-forma invoice and dispatch this together with your cheque to ARC at the address below. Sterling cheques are only accepted if drawn on a UK bank account. Euro cheques are also accepted. Cheques should be made payable to Advertising Research Consortium Ltd. Please note that cheques must be cleared by ARC before goods are dispatched - a process which typically takes 7 working days from receipt of the cheque. A receipted invoice will be sent with the report(s) required.
TELEPHONE ORDER
If you prefer to give your card details by telephone please complete an order as if paying by cheque and then telephone our customer services on 0044(0)1752 253621 to provide payment details.
CONTACTING ARC
Email: enquiry@advertising-research.com
Postal address: Advertising Research Consortium Ltd., 9 Thorn Park, Mannamead, Plymouth, Devon, United Kingdom, PL3 4TG.
ARC customer service telephone: 0044(0)1752 253621.
VAT & OTHER TAXES
VAT is not payable in the UK on books. ARC is not registered for VAT.
PRICES
Prices, and any special temporary promotional prices, are correct at time of publication but may not be available at future dates. Prices are quoted in pound sterling only. There is no discount for association membership available on this site.
DELIVERY (SHIPPING)
Delivery is free regardless of the number of reports bought or destination. Reports are always sent guaranteed service "signed for". In the event of a confirmed loss in transit ARC will re-ship the reports ordered at its cost.
Orders to the UK typically take 1-2 working days, to Europe less than 5 working days, to the USA less than 7 working days and to Asia 10 working days. However please allow 3-14 days (depending on destination) from the date we send you an e-mail confirming your order has been sent. All deliveries are subject to availability of stock.
Orders paid by cheque have the same delivery times but please also add the time required to receive your cheque and clear funds.
USE OF THIS WEBSITE
Services are provided to you through our web site on the basis of these terms and conditions, which may vary from time to time without notice to you. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed. These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts. These terms and conditions, together with the display of our priced products on this web site, do not constitute an offer and no contract is made until we have processed your order. This does not affect your statutory rights by law.
You are able to benefit by using our web site for online purchase of reports, and any other services which we may add from time to time. Such services may also be removed from this web site without notice to you and at our discretion. We will, however, strive to let you know on this web site.
REGISTRATION
The ability to purchase reports is only available if you complete the registration process. In completion of the registration process, you confirm that you are at least eighteen years of age. In your registration to this web site to benefit from ARC services, you agree to provide true, accurate, current and complete information about yourself and to ensure that this information is kept accurate, complete and current.
AVAILABILITY OF STOCK
All items included on this web site are subject to availability. This web site provides an indication of stock levels available. If your order is placed for a report that subsequently proves to be out of stock we will refund your payment in full of all sums paid.
LINKS TO EXTERNAL SITES
We may provide or third parties may provide links or other web sites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
RESPONSIBILITY & LIABILITY
You are responsible for anything which you transmit or receive to, from or via this web site, including product reviews. You are not permitted to use this web site or any of our services for any reason or purpose which is unlawful, dishonest, defamatory, harmful or objectionable to ARC or other users of this website. You are not permitted to do anything which may disrupt in any way the operation of this web site and services, nor are you permitted to do anything which would disrupt the use and enjoyment of this web site by other users.
You agree to indemnify ARC against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your breach of these terms and conditions or your misuse of our website. Your use of this web site and of ARC’s services is at your sole risk. This web site and our services are provided on an “as is” and “as available” basis. ARC makes no warranty that (a) the website and our services will meet your requirements, (b) your access to and use of this web site and our services will be free of error.
Consequently you agree that ARC will not be liable for any claims, losses and / or damages of any nature (direct, indirect or consequential) resulting from: (a) your use or inability to use the website; (b) the services we provide (except where expressly stated); (c) unauthorised access to or alterations of your transmissions or data; (d) and any statements, behaviour or conduct of any third parties. We may at our sole discretion suspend and/ or terminate your registration or use of this web site or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered from such suspension or termination.
USE OF ARC PRODUCTS
Use of ARC reports is subject to Terms & Conditions most notably respect of the copyright and liability notices displayed within the report(s). The copyright notice states "No part of the publication may be reproduced or transmitted in any form or by any means, electronic or mechanical including photocopying, recording or any information storage or retrieval system, without prior permission in writing from the publishers except for brief quotations embodied in articles and reviews which should be attributed both to the author and publisher."
The liability notice states "Whilst reasonable care has been taken in compiling the statistics within a report readers are advised that although the questionnaires have been targeted at named respondents they are anonymous to the researcher. Neither the publisher nor the author accept any liability in respect of any errors or omissions or for any loss or consequential loss arising from such errors or omissions. You are advised to seek appropriate advice before making any decisions relating to agency contracts or agency remuneration."
By placing an order to purchase a report you accept these copyright and liability terms.
RETURNS POLICY
You may easily cancel your order at any time before an email is sent by the company confirming your order has been dispatched. If you have paid by credit card this will entail our merchant account re-crediting your card. If this is not a Sterling credit card (and you have paid for the report in Sterling) than the bank repayment may differ from the original payment due to currency conversion.
Under EU distance selling regulations an INDIVIDUAL customer may also return an order within 7 days from the day after their receipt of the goods. Whilst we understand that this regulation does not presently apply to business to business transactions ARC will extend the policy to cover these purchases. In order to make a return you will first need to contact ARC to obtain a returns number. The report must be in unopened condition and re-saleable and sent to the company address below. ARC is not responsible for damage in transit of the return. You are strongly advised to make your return using appropriate packaging and a guaranteed and insured service "signed for" otherwise, without our actual receipt of the returned report, we will be unable to make a refund. Returns must also be accompanied by a copy of the invoice together with the returns number. Any refund will only be credited to the original credit card or if paid for by cheque, then a cheque. ARC does not refund your return shipping costs. Please allow 28 days for the crediting of a refund, although this is likely to be sooner.
Returns Address
Advertising Research Consortium ltd.
9 Thorn Park
Mannamead
Plymouth PL3 4TG
United Kingdom.
OWNERSHIP OF GOODS
Reports supplied by the Company remains the property of the Company until the Company has received payment in full in cleared funds of all amounts owing by the Customer to the Company in respect of any goods supplied under any contract. Risk in relation to any goods passes to the Customer upon delivery of the goods to the Customer.
COPYRIGHT AND INTELLECTUAL PROPERTY
All copyright in the text and graphics of this web site is either owned by ARC, licensed to ARC or public domain shareware (e.g. OScommerce and contributions thereto). You are not permitted, without our prior written consent to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this web site, its material, contents or underlying software. If you post any material on this web site (e.g. product reviews), you grant to ARC a non-exclusive, world-wide, perpetual, royalty-free license under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
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